Cancellation & Refund Policy
Effective: 2026년 7월 19일
This English text is a convenience translation. The Korean version is legally binding. View Korean original
Article 1 (Purpose)
This policy establishes the standards for cancellation and refund of digital content products provided by 이모티콘 스튜디오 in accordance with the Act on Consumer Protection in Electronic Commerce. Paid products are immediately available digital content (the Signature Pass) and cancellations may be restricted per Article 17, Paragraph 2, Section 5 of the E-Commerce Act.
Article 2 (Product Nature)
- The paid product (Signature Pass) is digital content for which usage rights such as unlimited generation are immediately granted to the Member's account upon payment.
- Use of any pass benefit (generation, vault, touch-up, etc.) constitutes the initiation of provision under the E-Commerce Act.
- (Legacy) Previously sold credits are immediately deducted and consumed when generating; consumed credits cannot be recovered.
Article 3 (Cancellation and Refund Standards)
| Category | Refund Eligibility |
|---|---|
| Within 7 days of payment + no pass benefits used | Full refund eligible (cancellation) |
| Any benefit usage (generation, etc.) | No refund — digital content provision initiated |
| 7 days or more after payment | No refund (cancellation period expired) |
| Company's material fault (service failure causing generation failure, improper credit loss, etc.) | Restoration of the affected usage or refund of the equivalent amount |
Note: This service provides advance notice of cancellation limitations on the payment screen. Users are deemed to have consented upon payment. If no notice of cancellation limitations is provided, cancellation rights exist to the extent permitted by law.
Article 4 (License Nature and Pricing)
- The Signature Pass is a one-time payment with no recurring auto-billing.
- License prices increase based on cohort pricing (cumulative sales). The displayed price at payment is final. No refunds or additional charges apply due to subsequent price changes.
- Server generation may be subject to fair-use safeguards (such as rate limits); these are not grounds for refund.
Article 5 (Legacy Credits)
New credit sales ended as of September 2026. Previously granted credits remain valid for one year from purchase; expired credits automatically lapse and are not refundable.
Article 6 (Refund Procedure)
- Refund requests are submitted to cs@emyoung.com with payment information (payment email and time).
- The Company will respond with refund eligibility determination within 3 business days of receipt.
- If approved, refunds are processed to the original payment method within 3–5 business days (subject to variation depending on card issuer and payment gateway).
Younglink · CEO 최중영
서울특별시 강서구 마곡중앙로 33
Contact cs@emyoung.com